Refund and Return Policy for Frostiez Candy
At Frostiez Candy, we are committed to ensuring you are satisfied with your purchase. However, due to the nature of our products (freeze-dried candy), we do not accept returns. Please read the following Refund and Return Policy carefully to understand how we handle refunds.
1. Refund Policy
We do not offer returns on our products, but we do provide refunds in specific situations:
- Damaged or Defective Products: If you receive a product that is damaged, defective, or not what you ordered, please contact us within 7 days of receiving your order. We will assess the issue and, if applicable, offer you a full refund or replacement.
- Incorrect Orders: If we mistakenly ship the wrong product(s) to you, please reach out within 7 days of delivery. We will arrange for the correct items to be sent and will provide a full refund or replacement for the incorrect items.
2. Process for Refund Requests
To request a refund for damaged, defective, or incorrect items, please follow these steps:
- Contact Us: Reach out to our customer support team at info@frostiezcandy.com within 7 days of receiving your order.
- Provide Details: Include your order number, a brief description of the issue, and any photos of the damaged or incorrect items (if applicable).
- Resolution: Once we receive your request, we will assess the situation and respond with the next steps. If your refund is approved, the amount will be credited back to your original payment method.
3. No Returns Accepted
Due to the nature of our products (freeze-dried candy), we do not accept returns for any reason, including change of mind or dissatisfaction with the product once it has been delivered. We encourage you to review the product descriptions and ingredients before making your purchase.
4. Shipping Fees
Shipping fees are non-refundable. If your order qualifies for a refund under our policy, the refund will cover the cost of the product(s) only, not the original shipping charges.
5. Exchanges
We do not offer exchanges. If you wish to receive a different product, please place a new order.
6. Changes to This Policy
We may update this Refund and Return Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Please review this policy periodically to stay informed.
7. Contact Us
If you have any questions or concerns about this Refund and Return Policy or need assistance with your order, please contact us at:
Frostiez Candy
Email: Info@frostiezcandy.com
https://frostiezcandy.com/contact/